Refund Policy

Last updated: 11/11/2026

Steam services

When an order finishes and part of it could not be delivered, the price of every undelivered unit goes back to your wallet automatically: the refund is the order price divided by the quantity, times the units that failed. You see the refund in the order details and in your wallet history, and you can use it on any other order.

Common reasons for undelivered units are a private group, profile or inventory, comments turned off, a deleted item or a link that changed during the order. Delivered units are not refunded if you remove them later.

Social media services

These orders are carried out by a third-party provider. We refund to your wallet what the provider refunds to us: undelivered units of partial orders are refunded, but an order canceled by the provider because of an invalid link or a private profile may not be refunded. The order details tell you which case applies.

Wallet balance

Refunds are made to your wallet balance on the site. If you believe a deposit or an order was charged wrongly, open a ticket on our Discord (or e-mail us) with the order or payment details, and we will look into it.

Questions and support

Our main support channel is Discord: join our server and open a ticket, and our team will help you there. If you do not use Discord, you can also e-mail admin@cappiservices.com.

Open a ticket on Discord