Privacy Policy

Last updated: 11/11/2026

What we collect

Account data: e-mail address, name and password, or the e-mail of your Google account when you sign in with Google.
Orders: the public Steam links, SteamIDs or trade URLs you send, quantities, prices and the order history.
Wallet: deposits, payments, refunds and balance. Skin deposits also record the Steam trade offer and the items received.
Comments you write or share for comment orders.
Technical data: IP address and browser data used for security, rate limiting and fraud prevention, and server logs.

Why

To run your account and orders, process payments, send transactional e-mails (account confirmation, password reset), prevent fraud and abuse, provide support and keep financial records. We do not sell your data and we do not send marketing e-mails.

Providers that process data for us

Stripe (card payments) and NOWPayments (cryptocurrency). We never see or store your card number.
Google, when you choose to sign in with Google.
Cloudflare Turnstile, the anti-bot check on sign-up and login forms.
Anthropic, which reviews the text of comments for our comment policy before an order is created. Only the comment text is sent.
steamapis.com, which reads the public inventory of the SteamID you deposit skins from, and the skin prices.
Discord, where our team receives internal notifications about payments and errors and where support tickets are handled; notifications can include the e-mail of the account.
Our e-mail provider for transactional e-mails, and our hosting provider.
Third-party social media providers, which receive the link and quantity of social media orders.

Cookies

We use only cookies needed for the site to work: the login session, the language you choose, form protection (anti-forgery), the referral code when you arrive through a referral link, and a short-lived cookie to resend the account confirmation e-mail. We do not use advertising cookies.

Public content

Comments you choose to share with the community library become public and anonymous, and stay in the library after you share them.

How long we keep data

Account, order and wallet records are kept while the account exists and as needed for financial records. The e-mail sending history is deleted after one year. Logs are kept for a limited time for security.

Your choices

You can ask for a copy of your data, a correction or the deletion of your account by opening a ticket on our Discord, or by e-mail from the address of your account. Some records may be kept when the law requires it.

Questions and support

Our main support channel is Discord: join our server and open a ticket, and our team will help you there. If you do not use Discord, you can also e-mail admin@cappiservices.com.

Open a ticket on Discord